Hi Steve,
A Role cannot lock an Incident. Do you mean that you have a User that is locking the Incident? What is the User Name and has this username been used for any services that you are running?
Kind Regards,
Jenny
Hi Steve,
A Role cannot lock an Incident. Do you mean that you have a User that is locking the Incident? What is the User Name and has this username been used for any services that you are running?
Kind Regards,
Jenny