When they login, they get present with the same Dashboard as Self Service.
We have create a new Shortcut Group called “Support Lite” and when the click on this group it opens the dashboard which I mentioned :
Also on the shortcut bar the is a dropdown they can click to open other Dashboards “Information / Create” and “Signature Dashboard”.
Information / Create
Displays the current Priority 1 Incidents by Location
Link to create an Incident or Request
Signature Dashboard
A dashboard listing current assigned calls and unassigned calls – these cannot be launch but have a icon on the screen to allow the analyst to open the call or opens an in-house app that captures a signature and e-mail it back to Service Desk and it gets attached to the process.
This is all we have done up to now.
Darren