Can anyone suggest a means to update the amount of time someone has to create a ticket? We've run into trouble specifically with the Change Management form, though the behavior is the same as with incidents. When an end user takes more than :30 minutes to document their issue before hitting [Save] or [Save and Close] the form times out and their data will be lost. I've hunted around around and verified the following settings.
- Service Desk Console >> System Settings >> General >> License Session Time-out is 15 minutes
- Web Server >> IIS 7.0 >> Sites >> Default Web Site >> Web Access >> Session State >> Time-Out = 20 minutes
Depending on the age of the article, I've checked different areas of IIS and found 20 minutes to be the default. So, how can I change the time where a new submitted incident can be filled out? Where is this 30 minute value coming from?
We're using: Windows Server 2008 R2 | LANDesk Service Desk v 7.7.2 | IIS v 7