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Re: how does one generate an email to the analyst when a ticket is about to breach

 

I got that okay. thanks

 

Now I’m trying to get the reference # to show up in the  email. Because we will start getting these Notifications but won't know what incident they are referring to.. Here is what I tried. Using the {reference number} as a place holder. But the incident reference number didn't show up in the email.

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