Task Completed check for Incidents and their Children
We currently have a Condition called "Are all Assigned Tasks at End State?", which allows the Resolve action to be present if true. Recently, we came across an Incident which was Resolved, but it had...
View ArticleRe: Task Completed check for Incidents and their Children
Ultimate what is happening is a Child Incidents with an Open Task is closed automatically when the Parent Incident is resolved using the Resolved Action on the Parent Incident, which then leaves an...
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Re: Task Completed check for Incidents and their Children
I'd put a pre-condition in the incident process itself so that Resolve is only available when all tasks have been completed. That should stop that issue and would also stop people from manually...
View ArticleMS15-015 and 3004375
Hi,I am having a weird issue with MS15-015 and MS15-011. LANDesk shows both of these patches and having been installed on my systems but when I audit with MBSA it says it is not installed. I spot...
View ArticleRe: Console Initialization Error: Exception has been thrown by the target of...
Please, for future, try the instructions in this article first: https://community.landesk.com/support/docs/DOC-33989
View ArticleRe: SCCM Integration with LANDesk Service Desk
Hey Rizwan, Interesting Avatar! I have some SQL views that I could email over to you if that is of any help? They show how to get the relevant information for items such as Laptops and Servers etc....
View ArticleRe: Help with below Calculation
Hi Rizwan, Apologies, I completely missed this question. The general rule is that for every ':' you indent by one TAB. For example: Value = 'There is a user' Value1 = 'There is no user' if...
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Re: how does one generate an email to the analyst when a ticket is about to...
I got that okay. thanks Now I’m trying to get the reference # to show up in the email. Because we will start getting these Notifications but won't know what incident they are referring to.. Here is...
View ArticleRe: SCCM Integration with LANDesk Service Desk
Hi Andrew, You bring smile on my face when you reply! I wanted to integrated the SCCM with LANDesk because our Asset management database was not holding right information.I have developed ETL (SSIS...
View ArticleRe: Task Completed check for Incidents and their Children
I'll give it a go and let you know. Say, what script editor do you use?
View ArticleOffice 2013 install never shows completed - "Client has initiated...
The issue that I am having is LANDesk both 9.0 and 9.5 never show completed when trying to push Office 2013. Office will actually install on the client machine but within the log files LANDesk always...
View ArticleDisable Scanner Selection Windows on TelnetCE Startup
Anyone know how I can do this? When I Start TelnetCE a windows comes up "Scanner Selection" Do you want to use the scanner "Bluetooth SSI Scanner Driver" instead of the Default scanner "External...
View ArticleRe: how does one generate an email to the analyst when a ticket is about to...
I'd use the placer holder drop down to find the attribute you are after. If it doesn't appear, use {Id}
View ArticleRe: Is there a way to prevent WebDesk queries from running Prior to entering...
I don't think you can. However it sounds like you are using Oracle, so a couple of thoughts. Nail those full table scans - especially for large tables as it will make a huge difference to...
View ArticleRe: Printing from as400 through telnetce(Version7.3.028).
Double check in TE to make sure the com settings are correct for TE.. If you still have issue with printing please contact either your VAR or Wavelink for support.
View ArticleRe: Does anyone have a script to remove all Google chrome products and reset...
Thank you couple of glitches, but did the job. Thank you...
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Re: Office 2013 install never shows completed - "Client has initiated...
we saw the same behavior on devices that were missing .Net, you might want to check and see if that is installed.
View ArticleRe: Is there a way to prevent WebDesk queries from running Prior to entering...
Thanks for the information. I'll leave the Oracle vs. SOL discussion alone - a very religious subject. While we have a lot of Oracle LDSD is in fact running on SQL. My question is more generic and I...
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Re: How can I use Landesk to disable addons in Internet Explorer?
I figured this one out, if you find the Class ID in IE Manage Add-ons like in the pic I have attached for Lync: Then I created a bat file that deleted this key:REG DELETE...
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