Quantcast
Channel: Ivanti User Community: Message List
Viewing all articles
Browse latest Browse all 12704

Re: Email notification attributes

$
0
0

we only have cancel on requests - not incidents.  For me, the main reason to cancel an incident would be that it is resolved, be it by an analyst, the user, or on its own / following a reboot or something, so we only have resolve in place as a closure method for incidents. 

 

I haven't seen many tickets where the person decided they didn't need something fixed that was not working for them, went on with it continuing to be broken  & asked us to cancel...


The process should be similar to requests though.

I assume you already have a Cancel Business object in Incidents, with the cancel collection linked to your incident Business object?  If so, when using the right-click / Insert Placeholder, you should see the Cancellation Collection there to select from  & be able to expand & select the Details attribute from there. 


Viewing all articles
Browse latest Browse all 12704

Trending Articles