I have created a new report template under Process to show all tickets assigned to self. I then created an extended template which will display all the notes chronologically, and also all the assignments with associated assignments notes which are sent to analysts.
The initial template listing all the tickets doesn't seem to have an obvious order, can I amend the report template to sort by creation date?
This is my initial report template code
<table><font face="verdana" size="2">
<tr>
<td><strong>Ticket Ref:</strong> {Id}</td>
<td><strong>Raised By:</strong><br>{RaiseUser/Title}</td>
<td><strong>Summary:</strong><br>{Title}</td>
<td><strong>Status: </strong><br>{CreationDate}</td>
<td><strong>Status: </strong><br>{Status/Title}</td>
<td><strong>Status: </strong><br>{ResponseLevel/Title}</td>
<td><strong>Breach Time:</strong><br>{_BreachTimeCalc}</td>
<td><strong></strong><br><img src="../Resource/EscalationColour.rails?colour={Colour}"></td>
<tr></font>
</table>
My current output
Thanks