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Re: How can I prevent an analyst from resolving a ticket without it being assigned?

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Thanks for the suggestions Jamie! 

What I ended up doing was create a condition checking for the CurrentAssignedAnalyst != Null, then routed any assignments after "In Progress" status to an "Add Assignment" action, then check for that condition, if null, send to "Awaiting Response" status, otherwise back to "In Progress".  Works like a charm

 

import System

static def GetAttributeValue(Incident):

  Value = false

  if Incident._CurrentAssignedAnalyst != null:

  value = true

  return Value

AssignedAnalyst.Process.JPG


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