In object designer under Request Manager | Reminder make sure that the default value of "Is Active" is set to True. This will ensure that all reminders are active when they are created. The next thing is to make sure the background processing service and out bound mail services are running and pointed to a valid framework.
Craig Middelstadt
Senior ITSM Consultant
Mobile: (801) 300-3412
cmiddelstadt@ncsi.us