old thread, but this is useful.
import System
static def GetAttributeValue(Incident): HTML1 = '<br><table bgcolor="#F7E9FF" cellpadding="5" style="font-family:verdana; font-size:11;">' HTML2 = '<tr><td><a href="http://servicedesk/WebAccess/wd/object/invokeFunction.rails?class_name=IncidentManagement.Incident&key=' + Incident.Guid + '&function_name=AddNote">Click here</a> to add a note to this ticket.<br><font color="grey">DO NOT reply to this email message.<font color="black">' + '</td></tr></table>' Date = "" Time = "" Nice = "" Value = "" NoteTitle = "" NoteDetail = "" if Incident.Notes.Count < 1: Value = '' HTML1 = '' HTML2 = '' Value += HTML1 for Note in Incident.Notes: NoteTitle = "" NoteDetail = "" if Note.Title != null: NoteTitle = '<font color="grey"> - ' + Note.Title + '</font>' if Note.Text != null: NoteDetail = NoteDetail = Note.Text Date = Note.CreationDate.ToLocalTime().ToString("ddd MMM d, yyyy") Time = Note.CreationDate.ToLocalTime().ToString("h:mm tt") Nice = Date + ' ' + Time Value += '<tr><td><b>Note '+ Note.SerialNumber + ':</b> '+ Nice + '<br>' Value += 'by '+ Note.RaiseUser.Title + NoteTitle + '<br>' Value += NoteDetail + '</td></tr>' Value += HTML2 return Value
screen shot of email:
