Re: Has anybody out there got an example triage process utilising the call...
Look in the call domain or contact support.
View ArticleRe: I need to send emails to a customized new email filed in the Incident form.
LDSD doesn't generally support sending emails to typed in addresses. CC is about the only instance where there is an exception to this. I'd raise an ER or vote for an existing one. IF you really...
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Re: Is there a way to make an action instance function like a note?
Ok, so I created a new window just for the updates and now I am at the point where I want to associate the windows in the Process. One thing I can't figure out though is, I want one window for when we...
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Re: SoftMon.exe is deleting HP print drivers after installing Microsoft...
I can confirm that updating to 9.6 SP1 will fix this issue.
View ArticleRe: How do I add a switch to sdclient.exe
Thanks, but that is what we set by default. I think I found it though. It looks like the administrator changed the option for Logged off user options in the Distribution and Patch (Standard push...
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Re: Getting 2 notes details to email via reminders
old thread, but this is useful. import System static def GetAttributeValue(Incident): HTML1 = '<br><table bgcolor="#F7E9FF" cellpadding="5" style="font-family:verdana;...
View ArticleRe: Lenovo driver updates
Sorry, this thread got lost in my clutter somehow. It appeared to be a faulty X230_Inventory file. LD corrected that and the drivers install correctly now.
View ArticleAdd reminder on resolved incidents possible?
I can't get ANY reminders to send on resolved incidents. Is there a setting that ignores reminders on read only or completed tickets? We want an email when a note is added to a resolved ticket. The...
View ArticleWindows client Log Monitoring
Hi all, I'm new to LANDesk's alerting. Not new to LANDesk, but to the alerting feature. I'm looking for a way to monitor Windows System and Application logs and report any Critical errors to LANDesk....
View ArticleError when creating Advanced Agent or Self Contained Agent
When creating an Advanced Agent or Self Contained Agent from any of our agent configurations, we are getting the following error: FCIAddFile() failed(alertrules\selbackup.ruleset.xml): code 1 [Failure...
View ArticleRe: Bad remote control performance on Win8.1
Hi Nicolini_a,Did you try to remove the Mirror Driver on the Remote Control Agent Settings?
View ArticleRe: Basic questions with Patch Management
You only need to keep the latest version of the patches in the Scan folder unless your company requires the older version. Under the Scan folder is a Replaced folder. This folder contains all of the...
View ArticlePatching and Mutlicast in 9.6sp1
We are pretty new to LANDESK and are trying to get our clients caught up on patching client and we've run across the following behavior. We create a patch group with say 100 patches in them based off...
View ArticleRe: Patching and Mutlicast in 9.6sp1
With multicast, the multicast representative will download all of the patches because it does not know what patches are needed by the other computers on the subnet. The only way to prevent it would be...
View ArticleRe: Patching and Mutlicast in 9.6sp1
I was at least 90% sure that was the case. So if we want to use multicast at all then we would want limit it to the current month patches only and use auto fix on the older ones.
View ArticleRe: Patching and Mutlicast in 9.6sp1
What you said would work or you could only target devices for the repair task that you want to use multicast on. Then use a different Distribution and Patch setting for the computers that you do not...
View ArticleRe: Is there a way to make an action instance function like a note?
Ok last update for today I remembered that views control the forms, so I changed the form that opens during the Update action to the new Update form. When I load it though, all the boxes that...
View ArticleRe: Patching and Mutlicast in 9.6sp1
That is mostly what we've been doing ... for patching we've been using a Distribution and Patch settings with multi-cast disabled and just a policy and using multicast for SD tasks that we use policy...
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Re: security contact
If you select Support Portal from the top right you should be able to generate a case where you can upload the proof of concepts. Then support can get these to the proper people. Regards,Nick R
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Re: Custom Definitions not working
Stupid question, but does the file say "Yes" under Downloaded? You still have to download it even though the file is present. It will say File exists and skip it, but the custom definition needs that...
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