Hi Guys,
This is just a question to all of you out there to find out if you use calculations (BeforeSave) on your main processes and, if so, how many?
We are starting our 7.7 upgrade from scratch - not pulling in old data and setting up all new configuration.
At the moment it's running really well, and I'd like to minimise the amount of work it has to churn through each time a process is saved.
We have a handful of copy rules which seem to make no difference to save-speed etc., but I've been told that calculations are more demanding, which may have accounted for why our old setup got so slow...
On our new main Process process we run 3 date/time calcs which fairly simply re-format the current date/time and write the month of year, day of week and hour of day back to 3 string fields for later use in stats and reports.
A fourth more complex calc strips out HTML from our main details field and writes the resulting text to a string field (so we can view it in queries).
Finally a simple fifth calc checks if the Last Updated By User Group == Current Assignment Group and sets a boolean so we can add a nice warning image thet the ticket has been updated by a user/non team member.
On top of that we have the following there calcs from OOTB set up on Incident etc:
Assign Count
Current Analyst Assignment
Current Group Assignment
That's 8 calcs so far.... So my question is, is this fairly normal? Do you use lots more or a lot fewer, and what are your experiences?
Would be useful to know...
Thanks.
(p.s. I'm not too worried about calcs on collections as we only have one or two on Resolve etc.)