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LDMS 9.6 - Agent configuration settings
I just upgraded to LDMS 9.6 and it seems like all my prior agent configurations are scattered all over the place. Is there something I can read to get to understand these better? Thanks.
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Problem in connection with Active Directory (may be synchronization issue)
Dear Support i don't have good information in landesk service desk also i'm not configuration the setting connect with active directory , but now some of user not appear in LANDesk service desk...
View ArticleRe: Ability for Analyst to fire off import of one AD user via Webdesk (maybe...
Yes I've hooked up an external list to AD and pulled the data through. You could also use MAP to create the user on the fly in AD. With 772 you might be able to do this in real time as PM can fire...
View ArticleRe: reports
If your report is done using the query designer, then the schedule manager component can be used to run these regularly. If your report is done using crystal, then you'll need to use crystal server to...
View ArticleRe: Analyse of Selfservice / Webdesk users
If you want to see who logs in, but might not log anything, then this could be a bit tricky as the records LDSD uses to record user sessions are hard deleted. These do contain when the person logged in...
View ArticleRe: Exception in While loop Object reference not set to an instance of an...
I am getting similar error after upgrading to LDDA 9.6: Exception in While loop Object reference not set to an instance of an object. at ManagedPlanet.RapidDeploy.RDService.WatchClients()LDMS 9.5...
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Re: Analyse of Selfservice / Webdesk users
Hello, thanks for your answers I will look into it and try it out. regardsPaul
View ArticleRe: First installation for LANDesk Servicedesk
Service Catalog is a huge undertaking. Unless that is your main point for Service Desk I would start with something easier like Incident for your help desk. Departments most often are your groups,...
View ArticleRe: While scanning a barcode via a bluetooth scanner, the emulator does not...
Hello, You could attempt to set the Studio client settings for No Scanner configuration to Do not configure scanner. This is found in the Studio>Scanner>No Scanner configuration setting. kind...
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LDSD 7.7.1 Web Desk Useless Print Icon Help
So, I knew this was a problem way back in LDSD 7.4, but hey, we never configured Web Desk for production and are just now moving to it. I haven't been able to find a document telling me otherwise and...
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LDSD 7.7.1 Web Desk Limiting characters/Truncate Query Results(not Tab...
Upon publishing a query to Web Desk, the results are being displayed. However, setting the maximum characters returned is not reflected in Web Desk, but is working in Console. Is there somewhere else...
View ArticleRe: Is LDMO 9.5 SP2 Odyssey Compatible? Or AOD only?
LDMS 9.5 SP 2 is only compatible with AOD. Thanks, Nick
View ArticleScheduled Task indicates Status: Waiting
I am attempting to push a distribution package out to a target computer. The status of the Scheduled Task indicates "Waiting" and the software is never installed on the target computer. What should I do?
View ArticleRe: LDSD 7.7.1 Web Desk Limiting characters/Truncate Query Results(not Tab...
That might be a bug, so 'd report it to your support team
View ArticleRe: Crystal Reports - Trouble Adding Object Class Type "_ConfigurationItemType
Object designer is your friend here. If you note the attribute added in windows designer and then look at the name field for that attribute in object designer, it should give you the information you...
View ArticleRe: First installation for LANDesk Servicedesk
There probably isn't a best practice answer as it so much depends on what you want to achieve. Incident, Request and so on, but categories, drop down lists, users, departments, SLAs, querys and...
View ArticleRe: LDMS 9.6 - Agent configuration settings
You should be able to find some of this information on help.landesk.com. Let me know if there is other information that you are looking for.
View ArticleRe: Remote control not working once secondary DNS has been removed
We do use DNS when resolving some of the clients we are attempting to remote control. Is this in both the classic viewer and HTML5 remote control? What version of LDMS?
View ArticleLooking for some help on creating a query
Hello all... I need a query that will return a list of all open process for all groups an analyst is a member of. Is this possible? Thanks in advance!Debora
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