Re: Holiday calender can't run properly after creating
Hi dmshimself, I'm sorry i forget about the problem, the sla escalation is raise up until breach. regardsIwan
View ArticleRe: Changes to reassign - using random number calculation?
One client with a similar issue implemented accepting an assignment. If the person receiving the assigment didn't accept it in a reasonable length of time, it bounced back. They also implemented...
View ArticleAll Incidents (Requests and IPC) for All My Groups
As most of you will be aware, it has never been possible to write a simple query against all incidents (and other IPC) for all groups of which you are a member. e.g. joe is a member of servicedesk,...
View ArticleRe: All Incidents for All My Groups
update roles query attached. this is written against Process not change. if i will try to revisit this in the next week to write all variations of these queries.
View ArticleRe: Holiday calender can't run properly after creating
I'm sorry but I cannot quite understand that. Could you give an example which fails to work?
View ArticleRe: Holiday calender can't run properly after creating
i have try to create holiday in 31 march 2014 and when our team create ticket in 30 march 2014 it must be breach on 1 april cause the sla in 31 march is automatically off because of holiday, but i have...
View ArticleRe: All Incidents for All My Groups
If you use the alternative method I outlined, you can do this yourself and you get a legit result because the query is one you can then copy and modify. Just a thought
View ArticleRe: Holiday calender can't run properly after creating
Ok I think I can work out what you mean. I think you are setting some hours of coverage for that holiday day. Delete those. Just have the holiday without any hours. If you put hours in, ldsd assumes...
View ArticleRe: Holiday calender can't run properly after creating
yes i'm setting the hours for the holiday you correct and i will do your resolution then i give the update about your resolution regarding this proble, thank you for your help dmshimself.
View ArticleRe: Kaspersky AV blocking call to jet database
Please check that you have updated your pattern files.
View ArticleSet a Licensed Product as Approved
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View ArticlePXE-E53: no boot filename received - when trying to PXE boot to upload a...
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View ArticleMigrating from SQL 2008 R2 to SQL 2012
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View ArticleRe: BCDEDIT / Windows 7 Auto Recovery issue
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View ArticleAvalanche support for Android (Motorola MC40)
My company currently has two separate Avalanche infrastructures (v4.8 and v5.3). Both are on-premise installations. Would either of these support an Android 4.1 device like the MC40? I know that it...
View ArticleRe: Avalanche support for Android (Motorola MC40)
No, as you stated the only versions to support this are Avalanche on demand(AOD) and Avalanche 6. Regards,Nick
View ArticleRe: The script "Multicast_domain_discovery" is failed
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View ArticleRe: Best practices for multicasting?
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View ArticleRe: Uninstalling Adobe 9x
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View ArticleScheduled reboot appears successful from console but not at workstation
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