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Re: Provisioning Help
You could add the 30 devices to Bare Metal by their MAC address or some other identifier and then add them to a scheduled task with your Provisioning Template. The devices will then automatically start...
View ArticleRe: Process ID not available at start of the process?
This is not a solution for me. The schedule manager only runs 1 hour unless I make several.... We have solved by sending an sms without incident number and a mail to the same person with the incident...
View ArticleRe: Process ID not available at start of the process?
Thanks DM, I have voted. Any idea how many votes an ER needs to be seriously considered?
View ArticleRe: Setting a Prefix for the 'Process Ref' attribute in Queries
Thanks Anthony, I didn't know they reverted back.I'll have a go with the attached trigger scripts !
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Re: Process ID not available at start of the process?
It can vary but about 200 seems to be magic. I guess this is a good time to remind everyone to review the ER's and vote. Some are getting close to the magic number but are older and may never make it...
View ArticleRe: DNS Alias in Client Configuration
Thanks LANDeskWizrd. This is working great. I would like to point out that if you use the Alias, it essentially replaces the use of your Core Server name. It's not in addition too. Once you add the...
View ArticleRe: Colours in Web Desk
import System static def GetAttributeValue(Incident): Colour = 'white' Status = Incident.Status.Title if Incident._CurrentAssignedGroup != null: CurGroup = Incident._CurrentAssignedGroup if...
View ArticleRe: Colours in Web Desk
It's basically HTML with attributes. In his example "<tr bgcolor="{IncidentColour}"><td>Description</td></tr>" the attribute {IncidentColour} is used to set the fore color of...
View ArticleRe: Colours in Web Desk
I use two sets of report templates. One for self service and one for web desk. Web desk I use colors based on the age of the incident. I go from white, to green, to yellow, to orange, to red, and...
View ArticleRe: Error: The underlying connection was closed: Could not establish trust...
I do not see any unlock button
View ArticleRe: We used to be able to remote to other computers via webdesk but it...
Remote access URL: https://computerhostname:4343
View ArticleRe: 9.6 Compatibility Document and Windows 7
We are looking in to deploying a 64bit windows 7 to all the Techs.
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Re: Colours in Web Desk
ok, when I create calculation and html report i got this: Where exactly should be folder "images" located and how can i put this path into my html? Thank you!
View ArticleRe: Colours in Web Desk
My exact code for a 15x 15 pixel square is: <img src="/WebAccess/EUD/PIC{Colour}.png" height="15" width="15"> In your example only one of the three has a value (White). the other two will produce...
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Re: Colours in Web Desk
The easiest way for managing images is to create a virtual folder in IIS. This way the folder can be anyware but you can still access it using images/ (if you name it images) This way, all you need is...
View ArticleRe: Process ID not available at start of the process?
Im thinking you might be able to place the phone number and content in the description using two placeholders separated by a dash maybe? then just parse the text in the description into two other...
View ArticleRe: How to set an attributes value to Null after being saved via a calculation?
You want to make sure CurrentAck is pointing to the collection of your acknowledgements. here's a better way to get the latest without the loop. Note the difference between the _Acknolwedgement user...
View ArticleIs there a way to give an Analyst the ability to modify and delete incident...
Is there a way to give an Analyst group the ability to modify and delete only incident templates?Jesse
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Cisco Meetingplace Plugin, silent msi install/uninstall still requires UI
I need to uninstall the Cisco Unified MeetingPlace plugin for Outlook. The plugin is on our image and was installed using an EXE so I cannot use the MSI uninstall as it doesn't see it. My workaround...
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Re: Colours in Web Desk
Just to make sure, when I'm creating new attribute (for example IncidentColour) and then calculation, is it "Before Save" calculation and dependency is default attribute "Colour"?
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