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Re: Assignment notification

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Hi,

 

Check your Assignment object's attributes... Are you sure the field exists just as "{Id}" on the Assignment object?  I would guess that you need to include the process ref as well.

 

e.g., within an Incident assignment, reference it as {Incident/Id}

 

I use calculations setup on the Process Assignment object (under Process Management) that cascades to Assignments for ALL processes (I/P/R/C).   In general, it uses String.Format to setup the HTML body/Title/etc., and I haven't noticed any problems inserting the field values.  The calc for Title (a.k.a., Subject)  looks like this:

 

          ProcessRef = "${ProcessAssignment.Process.Class.Name} ${ProcessAssignment.Process.Id}"

          Message = String.Format("{0} has been assigned to {1}", ProcessRef, msgRecipient)

 

 

If you want to see the rest of the setup to draw from, I have a doc posted here on standardizing notifications.

 

 

-Brian


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