Re: Having Copy Rules Propogate Before Save
I wanted to update this, as it took me a little while to come up with the solution. Let me clarify some details, as perhaps I wasn't as clear as I could have been in my initial post. 1.) I am trying to...
View ArticleRe: Selecting from multiple Service Desk framework on console startup
I recently created a support ticket. I'll post here what they come up with.
View ArticleClik here to view.
Re: Self Service Portal examples
Hi, We are referencing Notes from a template set up on Process. When writing the report template, you can't see the Note object in the attributes tree to drag and drop, but as all processes use the...
View ArticleRe: Assignment notification
Hi, Check your Assignment object's attributes... Are you sure the field exists just as "{Id}" on the Assignment object? I would guess that you need to include the process ref as well. e.g., within an...
View ArticleRe: Incident or Request Creation Date as placeholder in an automatic reminder...
How are you referring to it? You can try {Reminder/Incident/CreationDate}, or possibly just {Incident/CreationDate}. If using a calc, it gets picked up using "Reminder.Incident.CreationDate". -Brian
View ArticleRe: BeforeSave calculations don't fire when collection item is deleted
Hi jk, I'm not sure how your EndDate is being populated, but perhaps it or other values are not populated before saving? I would try a couple of things... Copy your existing calc into a calc on a text...
View ArticleClik here to view.
Re: BeforeSave calculations don't fire when collection item is deleted
Thanks for the response. End Date is populated manually. The user selects a date and time for the beginning and end, and also inputs a title. After Read works perfectly, but that's because it's...
View ArticleRe: Archive to asset control
As far as I know, UDD doesn't check the Asset Control database to see if a device is unmanaged or not. Most likely the device ended up somehow already in a deployment task and can be found under the...
View ArticleRe: Do Computer attribute changes affect Device attributes?
Computers and devices (Basically the network view of LDMS and the view of Asset Control) use totally different tables in the database. Attributes, though they might have the same name, are therefor...
View ArticleRe: Total Noob to using DA for ast. mgmt.
You are probably an expert by now, but to still answer your questions: 1.) Basically any scanner will do. 1 big plus is a scanner that will automatically adds a 'enter' after you scan. This will avoid...
View ArticleRe: non network asset inventory
As Allen said, once you have 1 identifier you can scan, you can create a Webform and fill out other important fields manually. You can still create DTS rules also to enhance the data with other...
View ArticleRe: Issue with SLM report with expanded details
The calculations with groups work only correct if you enter license information. Frank
View ArticleIMAP4 - not best practice
We are migrating our exchange servers to 2010. We migrated one of the mailboxes used to create calls on Service Desk which promptly stopped working. Investigation revealed our consultant hadn't...
View ArticleAdding attachments using the webservice?
There's a document at https://community.landesk.com/support/docs/DOC-30875 about use the webservice to create tickets. Just wondering if there is a way to add attachments using the webservice?
View ArticleClik here to view.
Reboot needed prompt in Landesk
Hello Folks, I am very much confused due to Landesk behaviour of Action under clean and repair history as reboot needed. Can someone explain me why its changing so frequently even no patching task is...
View ArticleRe: TelnetCE Host Type WEB is not Licensed on MC9190?
Hello. The demo-mode is fully functionally.It only show that screen at start, and after 30 minutes it disconnect the session, but letting you start another one.
View ArticleChange calendar
Hi, Folowing document How do I create a Change calendar to be used with a Change process in Schedule Management? (Thanks Calvin!) I've created calendars, and my changes are now schedulable. Next step...
View ArticleProblem with laser and an MC55
Hello. I have TelnetCE with WEB profile, version 7.3.175I have 2 WEB sessions. If I use a single session, everything works.But if I use 2 sessions connected at the same time, sometimes the laser stops...
View ArticleRe: Wavelink TelnetCE 73197 Display Language - UTF8
Hello.I downloaded Wavelink Telnet Emulator installer for the INTERNATIONAL build and installed this programm on my scaner. I selected UTF-8 in server language. It fix my problem. I see good russian...
View Article