I'll be as brief as I can with this. I'm a n00b LDSD admin and searched around but couldn't find anything similar. I've raised an incident with LANDesk but wanted to ask around and hopefully at least get some best practice suggestions.
I've been tasked with enabling data partitioning on our soon to be launched LDSD system. Unfortunately, the default data partitioning where support groups are restricted from viewing anything but tickets within their group was deemed insufficient. We have tons of groups, so just adding people to multiple groups wasn't an acceptable idea either (this also prevents results from Incident queries showing from more than the selected group, which management wasn't happy about).
What I've been asked to do is set up data partitioning using a custom attribute similar to how it is outlined in the LDSD Admin guide for 7.7.1 on page 27. We have lots of groups within IT, and they all need to be able to view each other's incidents, but they don't need to be in each other's groups (e.g. PC Support should be able to view Messaging's incidents but doesn't need to be part of their group). Then we have other non-IT groups that need their incidents to remain unseen to others, but still visible between their batch of groups.
I've actually managed to get this working somewhat, but only if the user who creates the incident manually selects the partition attribute from the incident window. Obviously we want something automated, preferably setting the data partition based on the group assigned to the incident. Our incidents are assigned to groups based on categories the user selects, so maybe that would do it, but I haven't been able to set this anywhere. When I attempt to set a value type on the attribute, I get an error saying "Object reference not set to an instance of an object" or the attribute just isn't listed under Latest Assignment Group even though I've related it to Group / Support Group. Perhaps because in the process this hasn't been set yet...I'm stumped and not sure where to go next or if I'm even moving in the right direction
Any suggestions? Sorry if that's not detailed enough...I can provide more info if needed. Thank you for any help!