Re: Possible to run LDSD / Service Desk database in SQL 2012 compatibility...
We upgraded from 7.5 SP1 HF3 to 7.7.1 HF1. With this came an upgrade of our DB from 2005 to SQL 2012. Its Compatibility Level is currently set to SQL Server 2012(110). Hope that helps,guess the...
View ArticleRe: Inventory not reflecting correct data. OS>Policy>Strong Password and...
Whether it's set by the local security policy or by the domain security policy, shouldn't it be the resulting settings that are scanned in, not just the local? The other part that is baffling is that...
View ArticleRe: Updating Kaspersky licenses on client PC's
Could you clarify that for me? I'm very new to this.
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Re: LANDesk Service Desk Decision help???
Hi Nay, My example is a bit more complicated: End user is able to run action Back from customer by mail or manualy adding note or attachment. However, as Darren mentioned above, in decision You should...
View ArticleRe: Detach child incident as an auto action
Paul, Thanks for Your solution - it works BTW - maybe ability to parametrize auto actions (ie. by calculations) is a good idea to implement in next release?
View ArticleRe: Failed installation LDMS 9.6 -- extract antivirus KavClient
I renamed the folder"C:\Program Files (x86)\LANDesk\ManagementSuite\ldlogon\avclient\install"Install renamed to install-old. It continued at that point.
View ArticleRe: Distribution package depends on itself causes Console crash
Jaericho, Thanks for the explanation, I was able to duplicate your results and will have engineering look into that. In the mean time you will have to: 1- BACKUP YOUR DATABASE.2- Look at the Package...
View ArticleData partition using custom attribute
I'll be as brief as I can with this. I'm a n00b LDSD admin and searched around but couldn't find anything similar. I've raised an incident with LANDesk but wanted to ask around and hopefully at least...
View ArticleRe: Inventory not reflecting correct data. OS>Policy>Strong Password and...
Your question is worded a little strangely, but it basically comes down to "shouldn't it be what i want it to be, rather than what it is?"In the end, it might only be a local settings read that its...
View ArticleRe: Changing the color of the "Is Mandatory Field"
Thanks! I completely did not even think of changing this from the horrible pink to our standard colours. Have a great weekend
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Recommended Method to Remove Built in Color Schemes in Web Access?
Hi Community, Has anyone been able to delete the built it color schemes and set all Analysts back to a custom theme? A fair few of our Analysts have decided to change away from the company standard and...
View ArticleRe: Google Analytics
I have been using it for a month now on our internal test version of Self Service which has been interesting. I haven't lost any stats and we have gone from 7.6.1 to 7.7.2 successfully. Has anything...
View ArticleRe: Getting all users from a group via a calculation
The root cause of this error is that LD have restricted a small number of attributes that you can do calculations on for potential performance concerns. Imagine if the number of people in that group...
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Re: Data partition using custom attribute
I'd look as using a category for your partitioning attribute as it provides hierarchical partitioning. I tend to use a lock and key analogy for this discussion. Let's say you had an attribute which...
View ArticleRe: mobile access and pass through authentication
Hi, The Mobile Self Service (now called Fuse) application runs on the server and communicates with Web Access as an entry point to the rest of the Service Desk system. So the URL in the settings needs...
View ArticleRe: Google Analytics
Dan you seem to be a bit of an expert on this! It'd be great to see how you've incorporated Google Analytics into Service Desk. Perhaps if you have the time I could convince you to write a document...
View ArticleRe: Recommended Method to Remove Built in Color Schemes in Web Access?
Thank Stu, that is unfortunate but good to know.
View ArticleRe: Error when selecting "Request Service" option in Service Catalogue after...
Hi Chris Just wanted to know if you have looked at the following.When opening Incident, Problems or Changes after upgrading to 7.2.2 an Object Reference error is displayed The stack-trace showing there...
View ArticleRe: Google Analytics
Hi Stu, Time is a little tight at the moment as we are going live with a non Service Catalogue Self Service soon, I will add it to my list to give it a go in a few weeks, we have embedded it in...
View ArticleWindows Hanging at Welcome Screen
We are having an issue with Windows hanging at the Welcome screen on logging in. Is there ANY possibility that LANDesk is doing something in the background at login that could cause this? Has anyone...
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