Re: Our Group is getting resolution breach mails of the calls closed 4 months ago.what is the exact problem behind this ?

Hi Jenny,

We have some Escalation points that are expired, but in this case also we should get those resolution breach mail alerts at the time the call got breached.

But here in this case, we got those resolution breach mails for the calls that are breached after 4 months.

Hope, u got my point.

Thanks,

Murali