We want to get all the incidents and requests for all groups of which I'm a...
Is there any query to get all the Incidents and Requests for all the groups of which I'm a member of ?Currently, I'm running the queries for all the groups to get the required info. For example, i'm a...
View Articleunable to get vulnarable defnition from core 404 error
unable to get vulnarable defnition from core 404 error.....i tried to give host file enrty with core ip still facing same issue .....help
View ArticleRe: Configuring Software Package - Stuck in Loading Screen
Okay, thanks for the additional information!
View ArticleRe: Issues with the KB file.
Hi dinesh, same problem occored for me too ,, java update error , i am also searching for an answser .for now i have put those kB in do not scan
View ArticleRe: After the installation of a Powershell package the powershell execution...
HiI just received a final answer from Landesk support.For ldms 9.5 SP1 the solution is to set the registry key HKLM\SOFTWARE\Microsoft\PowerShell\1\ShellIds\Microsoft.PowerShell'ExecutionPolicy' to...
View ArticleRe: We want to get all the incidents and requests for all groups of which I'm...
I think this is what you're looking for - All Incidents (Requests and IPC) for All My Groups
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Re: Remote Control - 2 Cores 1 Workstation
Hi Jefbaugh, When you go to your Agent Configuration on Server B (9.6), in Standard Landesk Agent, Client Connectivity, Edit, Core Information, can you see the Server B Certificate + Server A...
View ArticleRe: We want to get all the incidents and requests for all groups of which I'm...
Hi Sandeep, Got the answer for my problem.This could be achieved by selecting the below criteria.When creating a query with criteria, the conditions Is Within My Groups isnow available in the LANDesk...
View ArticleRe: Our Group is getting resolution breach mails of the calls closed 4 months...
Hi Jenny, We have some Escalation points that are expired, but in this case also we should get those resolution breach mail alerts at the time the call got breached. But here in this case, we got those...
View ArticleAll Incidents (Requests and IPC) for All My Groups
**Note from Service Desk 7.7.3 this is no longer needed nor is it supported by LANDESK. There are now new criteria available to do this instead."Is within my group""Is within my role".As most of you...
View ArticleRe: Our Group is getting resolution breach mails of the calls closed 4 months...
If you create a query on the Message Recipient Object, you can see all messages that has been created in the database.Run this and then find the relevant emails coming from the relevant response level....
View ArticlePull successful Policy after reinstallation
Hi, I have a client, which one will be reinstalled (OSD). The client is content of a scope. For this scope (query) there are several policies running. The client, which I want to reinstall has executed...
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Re: How do I export Collection fields into a query?
Hi, Elizabeth is right here. Even i faced the similar issue. Later i have created a separate query on the Resolution for all the incidents and requests.But this query will pulls and show you only the...
View ArticleRe: Update agent from 9.6 to 9.6 SP1
LDMS 9.6 SP1 does not have the option to upgrade through a Patch as it requires an install of the full agent. Please see the below How To guide for the best method to do this. Resources:LANDESK...
View ArticleRe: Automatic actions to Pass through a status with assignment
Hello I think this article will explain what you might have already heard from support.https://community.landesk.com/support/docs/DOC-11304Looking at your process I would say you are going through too...
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Re: Automatic actions to Pass through a status with assignment
Yes - I saw the article while looking for a work-around. Unfortunately, a scheduled task isn't my first choice & I felt the other suggestions were too involved to move the process beyond the...
View ArticleRe: Is it possible to populate fields using calculations to strip out...
Hi Peter You could use the SubString function. So if I wanted to return in another attribute the first 5 characters in the title of a incident, you could make the new attribute as a before save...
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LANDesk Management Console 9.6 crashing upon first lauch.
Hello,I have installed LANDesk 9.6 trial version (45 days). I have also installed SQL and created a database that I can successfully login to. The problem comes when I click the LANDesk Management...
View ArticleRe: Failed to connect for server named:*** with user name ***
This is an old post but I ran into the same issue and thought I would add my two cents in order to help others. I'm not sure if this by default or just in my Exchange environment but the IMAP4 service...
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