Re: Patch Management Practice Question...
Thank you for the response, however, before I start automating the process I am focusing a little more on the manual side so if the automation breaks I will know what to look for. That said, you did...
View ArticleRe: Can't contact remote computer using LANDesk PDS2 discovery.
Glad to hear.. May be you could mark this one as answered..
View ArticleRe: The Report Designer exception in the LANDesk console
Have you raised a case on this?When you say local installation, do you mean a stand alone version of DD or a remote console?if it is a stand alone, what version is it?
View ArticleRe: Trending Reports over time
Did you ever get this worked out? Where was this example you showed from?
View ArticleRe: Can LanDesk Reporting provide historical trends? I.E. Adobe Reader...
If you can do this with a SQL query, you should be able to build a custom report to show this
View ArticleRe: Trending Reports over time
I've talked with our TAM and we have discussed some of the new reporting coming out, but don't have a specific answer right now.I just need a SQL master to mold my developing SQL ninja skills. I...
View ArticleRe: Delete Config Items -vs- Unpublish
I don't suppose that you know where the flag is that indicates whether or not an item shows up in the service catalog, do you? This worked perfectly in development, however, when I did it in...
View Articlewhat is the maximum number of inbound mailboxes can be created for incident?
We have several Help Desks across the globe and need to funnel them all into Landesk. I was able to create 2 mailboxes in the Email-Setup but when I try to add a third, the only option in Mapping is...
View ArticleRe: Saving window changes in Window Manager takes 2 minutes
On a dev system I use I have respectable window save times for most customer database, around 20 secs. Longer for some with database bigger than yours, but I've always though that was due to the large...
View Article" Login failed for user 'NT AUTHORITY\NETWORK SERVICE'."
Hi, Please guide. 1. Installed sql server 2008 R22. Restore database 7.5 sp13. Installed setup 7.5 sp14. add 'Network Service' as user for Temp Folder.5. But as I try to open console received error....
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Re: what is the maximum number of inbound mailboxes can be created for incident?
You need to create more mappings first, then you should be able to see more entries in the list
View ArticleRe: Is there an updated SQL script for SD 7.7.2 to delete all or specific...
Some examples: The DELETE statement conflicted with the REFERENCE constraint "fk$im_incide$km_artic$7F6809EF". The conflict occurred in database "ServiceDesk", table "dbo.km_article", column...
View ArticleRe: Is there an updated SQL script for SD 7.7.2 to delete all or specific...
This is one of the scripts I'm referring to: Delete all Calls 7.2.x
View ArticleEmergency Management of Service Desk
Yesterday I killed our production database by deleting an object that was scheduleable. For the record, don't do that. Support advised me that my database was trashed and to restore my backup from...
View ArticleRe: Is there an updated SQL script for SD 7.7.2 to delete all or specific...
So it looks like there may be a linked article as it pertains to Incidents. I would do something like: Update km_articleSet usr_incident = NULLWhere usr_incident != NULL You have to clear all...
View ArticleRe: Is there an updated SQL script for SD 7.7.2 to delete all or specific...
Jamie, thank you for the suggestion! I will play around with it and see what happens!
View ArticleCan Provisioning be set to Verbose?
Can Provisioning be set or changed to Verbose? Currently we get very little feedback from the template. It would be nice to see the progress of ImageX in real time. We are running 9.5 sp1.
View ArticleMass Update - Preferred Server Settings
I need to make a change to the WAN bandwidth settings for 193 preferred servers. Anyone know of a way to update all settings at once?
View ArticleHow can I add a Noticeboard Item from an Incident?
One of our Incident Management lifecycles includes a "Declare Major Incident" action and downstream status/branches. We would would like to have an action associated with this status that creates a...
View ArticleRe: Emergency Management of Service Desk
Man that is bad news. If you are running SQ with the Full as opposed to simple option and transaction logs every (say) 30 mins, you could have gone back to that? Just a thought. Handy tips for when...
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