Re: Can I Automatically assign an incident (submitted in Self Service) to a...
Thanks Julian. After speaking with our LANDesk admin, we now have this in place with jenny's suggestion about, whcih you have confirmed. Unfortunately we havent used exactly the OOTB method but got...
View ArticleRe: List of wusa.exe exit codes and descriptions
Thanks, Paul. That gave me a couple more.
View ArticleRe: response level not automatically populating on Webdesk
both customer groups and company are on the window. the other thing is leaving the category automatically fills in the set response level when business function and impact are selected . selecting...
View ArticleRe: response level not automatically populating on Webdesk
we are using same window for both webdesk and console
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Re: Support Tools for LDMS 9.6 SP1
They will be updated, but as Marxtar says, it is not an official LANDESK product, so we have to wait for the developer to get some time to get to it. He knows about it, so we just need some patience......
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Re: Could not find attribute type Request. Check metadata catalog.
Hi, Thanks for the response. As you can see that din't do the trick:( On my new image below you can also see the available attributes and I can't reach the Request attr. from there. Any other ideas?...
View ArticleRe: Could not find attribute type Request. Check metadata catalog.
Hi André,in this case you have to create a relationship between your object here and the request object. then you are able to select the needed Id! best regardsMmarkus
View ArticleRe: Query results to show only pc's that are online?
There isn't a standard way to do that, so as LANDeskWizrd says there is our plug in. Please note we are just completing the 9.6SP1 compatible version and expect it out shortly. The new security added...
View ArticleMissing HTML Fields in Designer
Hi Guys, We updated to 7.7.3 recently and since then the html fields have stopped showing on forms when in Process designer. I believe this is something to do with running the 64 bit version via...
View ArticleRe: Auto Assignment by Round Robin
Just met with our Service Desk Manager and this is something we are looking to introduce, we would also include a 'Round Robin' attribute on the User BO so the team leaders of SD can include/exclude...
View ArticleRe: How can I create a query which shows me the top categories used on an...
You could create a query and group it by category.Or you could do it in SQL: SELECT COUNT(im_id) AS 'Number', IMINCA.im_full_name AS 'Incident Category'FROM im_incident IMININNER JOIN pm_process PMPR...
View ArticleRe: Create disconnected template failure
Ok... it must be machine related in some way. I spun up an older desktop, threw the 9.6 console on it and it got past that error. Maybe a usb driver or something. Thanks for the input.
View ArticleRe: Downloading Patch Content Fails on Schedule But Works Manually
As it turns out, the answer was on the community the whole time: Can no longer download Patch Definitions. Vaminer log shows Could not establish trust relationship for the SSL/TLS secure channel error...
View ArticleReturn Code 1163 while trying to capture a profile
I'm running 9.6 SP1 and when I try to capture a profile I'm getting a 1163 return code. I've looked around and can't seem to find anything that explains return code 1163 as related to 9.6 SP1. Any...
View ArticleSelf-Service Incident Assignment
Hi - We are new to LANDesk and running into a bit of trouble with Self-Service Incident Assignment. At the moment whenever we log an incident it shows in the self-service portal as 'Awaiting Response'...
View Articlesmartvue on ldms 9.6 SP1
Hi, I have recently update my core server 9.6 with SP1. Since the SP1, the module SmartView is unavailable.i think that smartvue is not compatible with SP1.Someone have this problem? Thank's Arnaud
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Re: Self-Service Incident Assignment
HI Mark, The OOTB incident process has a condition that checks if the category has been set. If no category is set the assumption is made that it was not raised directly with an analyst but via Self...
View ArticleRe: Bulk Actions within WebDesk
Hi, There was talk at the London 2014 Connect day of phasing out Console, when can we expect functions such as bulk actions to be on webdesk? Thanks Afzal
View ArticleRe: description box won't expand
Thanks Jenny! This answered the question. We ran into a culture error with the SA account, but LD support was able to resolve that.
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LANDesk Management Suite deploy to new office
Good Morning! Due to some recent acquisitions we need to get LDMS set up in new offices located on other ends of the US. We aren't anywhere close to the 3,000 machine mark that LD recommends having...
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