Re: Error on Webdesk Integrated logon
If you make the change suggested on the message you are getting, the next time you get an error you will see more information presented. I'd also check in the application event log at the time of the...
View ArticleRe: Migrating to new CSA. Remote control window will only try via old gateway
Is this right clicking and selecting remote control via CSA?Also, why not use HTML5 ?
View ArticleRe: Migrating to new CSA. Remote control window will only try via old gateway
that is correct.. right clicking and selecting remote control via managment gateway
View ArticleMirror Driver w/ 9.6 SP1
So I have upgraded to LANDesk 9.6 with SP1. I went in to create new agent and I am having a problem with the mirror driver and screen blanking driver. I do not want to use these two things in the...
View ArticleCan the Remote Control Viewer be used out-of-band
Can the Remote Control Viewer be used to remote control when not connected to the corporate network? I am attempting to do this and am getting an authentication prompt that includes User name, Password...
View ArticleRe: Local keyboard blocked after applying autofix for Win32.Trojan.Agent
I hate to do a me-to post but I just experienced the exact same problem with an HP laptop from running the Win32.trojan.Agent fix. Reinstalling all of the drivers from HP for the laptop have not...
View ArticleDoes power managemet works on Macs
Does Power Management works on Macs? I just setup a new Power Management, and it work on Windows but it does not work on the Macs, do I need to setup something separately for the Macs?
View ArticleRe: Migrating to new CSA. Remote control window will only try via old gateway
What is configured in configure > CLoud service appliance? whats in the brokerconfig table in the DB?
View ArticleRe: Importing Devices from LDMS to LDSD is not possible
Having the same problem. Has anyone made any progress on this?
View ArticleIs there any documentation on creating a Power Shutdown Exception query
Is there any documentation on creating a Power Shutdown Exception query for computer to be exempt from the shutdown script?
View ArticleRe: Missing HTML Fields in Designer
HTML fields will only show up for you if you have a 64 bit OS and are using a 64 bit Service Desk Console. Same goes for 32 bit OS using a 32 bit Service Desk Console.Develop your one touch console on...
View ArticleRe: Importing Devices from LDMS to LDSD is not possible
Is the LDMS Remote console installed on the application server where you are running this import? That is a requirement and is often missed.
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Re: Service Catalogue Sort Order
This is a bug and is still a problem in LDSD 7.8 as you can see in the screenshot below. I would recommend submitting this as a bug to LANDesk Support.I tested in in IE 10 and Chrome Version...
View ArticleRe: Crowd source what works in FUSE?
7.8 introduces cateories and some general smartening up. However no support for checkboxes or entering dates yet. A great shame as we have created a timesheet pack which works great in WebDesk and...
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Re: Self-Service Incident Assignment
Could you screenshot the particular area of the process and add it onto here?
View ArticleRe: Assign ticket to multiple groups
Thanks everyone for the inputs. I will try using change management and see if I can build a process for it.
View ArticleCSAT - Only send one per day to a user
Hi - Hopefully a quick question We have setup a customer survey to fire out 1 in every 10 incidents closed.We're using the formula below to complete this but a question has been asked if we can limit...
View ArticleWhat is the limitaion of the search box on the top right of LDSD it will...
What are the limitations of the search box on the top right of LDSD it will pickup Incident numbers, but when I type in a name it errors out (The search did not return any results.). or if I type in...
View ArticleI'd like to do a "category" query on password resets over the past 3 months....
I'd like to do a "category" query on password resets over the past 3 months. to find out how many Network and Mainframe password resets we have done
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