Re: Assign ticket to multiple groups
Tasks work for incidents, requests etc as well as change and so be very suited.
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how to deploy an .msi with .msp
Hi!I'm traying to deploy an .MSI package with this batch:mkdir "C:\Program Files\Interactive Intelligence"mkdir "C:\Program Files\Interactive Intelligence\ICUserApps"MSIEXEC /i...
View ArticleRe: Determining The Agent's Version
This is the same Problem I haveI need to know how to determine the version of agent on a client so have the NAC stop the network connectivity if users have older version of LD agent.the registry key...
View ArticleRe: Printer Issues after Security and Patch Updates
Can you elaborate on the marked answer? Was this caused by EPS or the VULSCAN bug?
View ArticleRe: TVT tools for 9.6
For those who use TVT. What significant contribution does this add on make. We are all Lenovo here, but I do not want to introduce complexity with no specific gains in mind and no concept of the unique...
View ArticleRe: Removing zeros from IP address on LDMS import
Now if only we could get this into LDMS also...
View Article9.6 console unbearably slow
since updating to LDMS 9.6 & still after applying SP1, my consoles are very slow. Often when switching between queries, clicking on pc's, selecting tasks, distro packages, or any other screen...
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folder access request - browse for path?
Is there a way to set up a "Browse to Folder" attribute for folder access requests?I'm thinking something similar to the add attachment screen where one can target a file, but instead limit it to just...
View ArticleRe: Copying over attachments from one process to another
In Service Desk 7.7.3 and earlier 'Value Type' on Attachment Attributes are not available on any automatic action.In 7.8 Value Type can be used on Attachment Attribute on an automatic Reminder in the...
View ArticleRe: How to add more licenses
Thanks Jamie. Here is one more question.I need to do this via web console or local administration window (setup installed locally)?If locally then the steps would remain same or it will change?We have...
View ArticleRe: How to add more licenses
Thanks Dan. Here is one more question.I need to do this via web console or local administration window (setup installed locally)?If locally then the steps would remain same or it will change?We have...
View ArticleRe: Can the Remote Control Viewer be used out-of-band
Hi dlezell,Indeed, someone having a console on his computer working from home can open RC Viewer from his LDMS Console and remotely connect to a machine which is in the Corporate Network. CSA allows...
View ArticleRe: How to add more licenses
You will currently do it from the local administration console. the one you install on your machine. In the future, I believe it will be available via the web console.
View ArticleGHOST glibc vulnerability for CSA
Is the Landesk CSA affected by the GHOST glibc vulnerability? When will a patch be released? GHOST: glibc vulnerability (CVE-2015-0235) - Red Hat Customer Portal
View ArticleLDMS missing "Computer"."Owner Email"
LDMS version 9.0.3.2Application runs on Windows 2008 R2 serverDatabase runs on MS SQL 2005 Why in ANY of my device inventory records do I NOT see the Primary Owner's email address? It's blank, null,...
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Issue with user dashboard
Hi, There is an issue with a user account (only one user). He is not able to access a query and getting the below error. For other users with same roles and groups do not have this issue. Error:There...
View ArticleRe: Copying over attachments from one process to another
Sounds neat. Does 7.8 allow you to copy the entire collection of attachments strung off the process or just attachment attributes on the main process object itself?
View ArticleRe: GHOST glibc vulnerability for CSA
See the following doc. LANDESK is working on it, it seems. https://community.landesk.com/support/docs/DOC-33961
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