Re: Unable to set Brokerconfig at remote sites (401 and 403)
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View ArticleRe: Unable to set Brokerconfig at remote sites (401 and 403)
192.168.0.0/16 was in the blocked rangeadded to allowed and restarted CSA. Did not resolve Edit: Disabling the Firewall settings also does not resolve
View ArticleRe: Unable to set Brokerconfig at remote sites (401 and 403)
I'm sorry i mean in regards to Unattended configuration of client for the Cloud Services Appliance
View ArticleRe: Provisioning with HII
Yes. create a shared folder for additional drivers (if you don't already have one), and add DPINST32.EXE to the root of that folder. Then have your drivers under a subfolder. Then map a drive to the...
View ArticleRe: Provisioning with HII
I will get that set up and give it a try and let you know tomorrow. Thanks,
View ArticleHII During System Config Causes Blue Screen
I am on 9.5 SP2 and I have certain models that if I assign a package to the drivers it causes the computer to blue screen at the HII step in system configuration. If I remove the assignment it works...
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LDMS Importing IP Address issue
I have an issue with LDMS import CI's in Service Desk. The issue comes into play when the IP address from LDMS is imported in Service Desk. LDMS imports the IP as 010.10.whatever.whatever. If a...
View ArticleRe: Unable to connect to Mailbox Receiving " Failed To Connect for Server...
You missed a couple of points :-) - Click the test button on the server that will be running the services - still no joy?- The firewall settings will be configured by your exchange / network people-...
View ArticleRe: Issues with JREJDKv1.6.75_Manual
I had problems finding the download as well, so I just removed the 1.6.75 and installed a different version. I didn't need the Developer Kit, so just installed the Runtime Environment.
View ArticleRe: Unable to connect to Mailbox Receiving " Failed To Connect for Server...
The following article contains trouble shooting tips Mail
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Re: Error when Analysts log service requests via Email
Fabian, The only customization and pre-condition for our request management process is checking to see if the status of the request is "OPEN". If it is "OPEN" then we know it was submitted via the web....
View ArticleMaximum request length exceeded when saving Window
Hi, I am working on Servicedesk 7.7 and when trying Activity window it says "Maximum request length exceeded". I tried the suggestions but was not able to resolve the issue. Could some one help me on...
View ArticleOn a live LDSD, can I edit the contents of an assignment email template sent...
When our LDSD was first setup, the email template that sends a message to an analyst assigned with an incident was designed for a pager endpoint. Now that the analyst are carrying smart phones, they...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
I believe it makes a difference on what you mean by "changes". It is possible to edit an "Add Assignment" control and change the text in the description without disabling the process. However, in...
View ArticleRe: Calculation to check a Role
Hey Terry,should this work for Groups as well? Just replacing the word Role with Group?
View ArticleQuestion on training for Service Desk Ver 7.1.1 -
Is there a class other than the product boot camp that will teach us how to create a simple service ticket from start to finish taking into consideration all the processes, categories, window and etc.?...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
Thank you so very much. If you don't mind me asking, how do I deactivate the process and recycle the pools? I am very new to LANDesk and my boot camp training is still on July 14. Is there an online...
View ArticleRe: Question on training for Service Desk Ver 7.1.1 -
The boot camp teaches you the basics of Service Desk. When I took it I thought I knew everything. Then the consultant came in and worked his magic to create our process and I found out I knew...
View ArticleRe: On a live LDSD, can I edit the contents of an assignment email template...
To edit a process (Incident for example):Select Designers - Process Designer - Expand Incident Management - Expand IncidentMake any other active (non grayed out) process the default by selecting the...
View ArticleRe: Question on training for Service Desk Ver 7.1.1 -
Thank youSince the product is complex, I had a feeling hiring a consultant would be the answer.
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