Re: My actions are not getting displayed in the actions list
Three things can cause this issue: The most likely thing your missing is the action hasn't been added to your status. You need to make another process the default, deactivate the process, then look at...
View ArticleRe: Console login failed for user 'sa'
thanks, LANDesk provided script too and run now, resolved the issue and able to login now.
View ArticleRe: Creating Query based on 2 business objects
The only way to include resolution information is to do a query based on resolution but then you don't get open incidents. You probably already know that which is why your posting. The only solution...
View ArticleExpiry Date Calculation
I want to add a calculation on expiry date so that its set as creation date + 2years ( 730days) . I have used the formula below but when I test syntax , I get error " You need at least one dependency...
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Re: Expiry Date Calculation
How about import Systemstatic def GetAttributeValue(Article): Value = Article.CreationDate.AddYears(2) return Value remove the tick box where it says to do the dependencies manually,...
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Issue with Date Range in Query Wadget on Dashboard
Hi all,I am using LANDESK ServiceDesk 7.7.2.I built a Web Desk Query gadget for our Analysts that allows them to specify a date range for the results they want. I'm using [Creation Date] [Is Between...
View ArticleRe: searching on Articles only
I think you will be OK if you take the knowledge-able tick box off at the Process level for all processes, then save, then go through all the incident objects and uncheck any there (e.g. notes!) and...
View ArticleRe: Devices listed in Console, Agent status populates slowly
I have the same problem and we selected "For selected visible items only".For devices which are online, able to remote control, the feedback is quite good (Although the speed is slower than LD9.0). For...
View ArticleRe: creating a self service incident window
We have checked that. All fields are read write - the same as the original incident window we created our self service incident window from. We have given our self service users a default PortalEndUser...
View ArticleRe: searching on Articles only
I have already tried taking of the tick on the process which marks all child process as non knowledgeable. which is actually what we want. but the issue here is that the background searching doesn't...
View ArticleRe: searching on Articles only
Have you rebuilt the knowledge base? (its in the knowledge admin) What do you see I the queue entries? You should see your knowledge builds completed in here and then also how many of each object...
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Re: searching on Articles only
that's an interesting one . when I unchecked all processes and then ticked some article related objects to be searchable and did knowledge rebuild got the below report. but when a keyword that I was...
View ArticleCustomize Last Warranty End Date rule
I want to change the "last warranty end date" rule, so I can display a specific value in the Last warranty end date inventory value. I think with the standard rule, DA gets the MAX value. But I search...
View ArticleRe: searching on Articles only
check your framework and webaccess applications have the same knowledge path and therefore the stuff framework is building is what your webaccess is referencing for results
View ArticleRe: RHEL 5/6 LDMS 9.6 How to configure map-filescan to automatically run with...
What's wrong with feeding the "-x" to LDISCAN? Normally you shouldn't have to touch the component scanners (i.e. - "map-filescan" & co) other than for testing / debugging purposes mainly. All of...
View ArticleRe: What is command line install for linux agent 9.6
Apologies for the delay in getting back to you - been bouncing around travelling. So - regarding your question 1 (about the "public certificate" ==> The is a (public) CLIENT certificate that's used...
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Client stays active
It always happens again, that a client stays active in the provisioning task, but when I look trough the Provisioning history all actions are done.I checked the ldprovision.log and it seems, the client...
View ArticleRe: Client stays active
Here the last log lines. You can see the last executed action in the executehandler.log is after the ldprovision call webservice attempts.
View ArticleRe: Anyone find a good way to read Network logs generated by TelnetCE?
Thanks for the response, Notepad++ is MUCH better than Note/Wordpad so that's very helpful but it still leaves displays the file as raw text. I was looking for something more along the lines of a...
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Re: RHEL 5/6 LDMS 9.6 How to configure map-filescan to automatically run with...
Thanks you! That makes a lot of sense, except this implies that -x enables scanning network file systems. On our system, with just ldiscan -f or ldiscan -f-, without any -x, it attempts to scan /net....
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