Clik here to view.
Re: Using inbound mail to add a note to an active Incident
Hi Brian I'm really interested in what you're suggesting here but can you elaborate a little please? I'm not sure where you are putting these methods. are you adding an automatic action to your process...
View ArticleRe: 9.5 SP2 your experience
Had a great experience with a combination of upgrading an existing 9.5 core to 9.5 SP2. At the same time, we imported all the data from our 9.0 SP3 core (provisioning templates, scripts, SWD packages,...
View ArticleRe: Start and End Time Requirements
Thank you Carl, for some reason, making a calculation to check if the start time is equal to less than the end time and vice-versa never clicked in my head. I am going to write that out and give it a...
View ArticleRe: Start and End Time Requirements
Well, the calculation in a precondition works great to prevent an action from being available. Setting the Date Range Operator assists in notifying the user through a pop-up stating the start or end...
View ArticleRe: Error when adding an knowledge article to an incident
Do you guys house the servers on site or do you use the SaaS solution of Service Desk? If you host it on site, then you should be able to install the console on that machine to see if you experience...
View ArticleRe: NOTICEBOARD I can't change hours in date attribut
so you are using the 'SA' account to do this or an account that is in the administrators role? If it's a non SA account, make sure that the account you are using isn't in 2 roles like "Administrator"...
View ArticleRe: 9.5 SP2 - Probably easy questions
To elaborate on amagi's correct answers: The patch files for the LDMS Console and core server can be found at http://community.landesk.com/support/docs/DOC-30788. I went through the same process of...
View ArticleRe: Patch and complaince scan change
Mgeertsen is correct if you want to change your scan&repair settings quickly, but if you have more time, you can simply wait the next scheduled vulscan on each machine, vulscan will autoupdate...
View ArticleRe: Custom registry items not showing up in the inventory
You should probably open a support ticket.
View ArticleRe: NOTICEBOARD I can't change hours in date attribut
I try with only administrator role : KOI try with only analyst role : KO I can update the date but i canot update hours, il canot write the hours... Date and hours are the same attributs It's the the...
View ArticleRe: LANDesk 9.5 SP1 - Policies are not working for Macs
Steve75228, were you targeting with ldap queries from the directory or from the ldap user key in the device inventory? We
View ArticleRe: Custom data not being rolled up from 9.5 SPx to 9.5 SP2 rollup.
So, it sounds like you are using one of the latest ones.. Open a case so we can gather logs and further investigate this issue... Thanks,Nick
View ArticleRe: Upgrade from Service Desk 7.6 to 7.6.2 took 44 hours
you could turn database trace on in tps config and then run an upgrade then you would have some timings I think. Or if you took one of those copy type sequence for a large table like im_incident, and...
View ArticleRe: Patch system while provisioning is not working
Peter - thanks for the suggestion, the Execute File command worked like a charm! As a bonus, I was able to use the /log switch from your post to help me verify that my distributed patch architecture...
View ArticleRe: Patch system while provisioning is not working
I have been traveling but will try these this week. Hopefully it will work. Thanks! Jeff
View ArticleRe: Patch system while provisioning is not working
dwagner1 - thanks for your reply also - I cannot answer all of your questions, but below are the ones I can. Perhaps when I have more time I can delve into this a little deeper, but for now, Peter's...
View ArticleRe: word integration problem
Thanks. Recently, I've been able to produce the xml file as well. Probably I had some problem with the window Create Document. Anyway I was expecting the doc format instead xml file. It's a little bit...
View ArticleClik here to view.
Re: Last application launches, last usage?
Hello, I'm trying to run a similar queries on Landesk Management v.9.0 I want to get a query export showing the sum of one workstation total last start within a 2 weeks time frame in one line. Instead...
View ArticleLANDesk 9.5 SP2 - HII and Server 2012 R2 Deployment
I recently upgraded our core to 9.5 SP2 and mainly in hopes of gaining the Server 2012 R2 and Windows 8.1 options for OSD. Under SP1 during deployment (of 2012 R2) HII runs successfully but since...
View Article