Can we force end user to search the KB before creating an incident?
As titled. Is there any option in Service Desk we can force the end user to search the KB before creating an incident? Thanks!
View ArticleRe: How do I speed up my dashboards?
If you run those queries on their own and add up all the times to run them, does that roughly correspond to the time the dashboard takes to display? If it does, it's the queries that need looking at....
View ArticleRe: Can we force end user to search the KB before creating an incident?
Yes - if you look in the webaccessadmin.pdf for the area headed up 'Automatic searching in self service' you should find what you need
View ArticleRe: Anonymous access to LDSD.WebAccess survey page
We have made the decision that we going to use integrated authentication with AD. A domain trust will be setup between the two domains with two way authentication to be configure. All the non-domain...
View ArticleRe: Install Remote Console without Data Analytics?
If they don't need access to all of the components do not make them 'LANDESK Admins'. Use Role security to limit what modules they have access to. Mark McGinnMarXtar Ltd/MarXtar...
View ArticleRe: System problem in many computers after install agent
Are you able to remotely remove the LANDESK agent from these devices. Proving a negative is always difficult. However the fact that ANY of these machines have failed without LANDESK being on them...
View ArticleRe: Console login failed for user 'sa'
Well you could try the following and if that doesn't work, get the experts in -- Set SA password to be blankupdate tps_password set tps_password = 'D4-1D-8C-D9-8F-00-B2-04-E9-80-09-98-EC-F8-42-7E'...
View ArticleRe: Console login failed for user 'sa'
I've just updated Dave's SQL statement because it didn't have a "where" clause. Without that it'd reset every password and not just SA so be careful if you've already taken/used the script!
View ArticleRe: client has initiated asynchronous policy execution
We got it from our contact at Landesk. I am not sure if you just can download it from somewhere.
View ArticleRe: Install Remote Console without Data Analytics?
jonbart, thanks - yeah, I was afraid of that. I'm not afraid of figuring it out (I know I could do it) but was hoping for maybe an "approved" method. Doesn't sound like that is the case!
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Re: Install Remote Console without Data Analytics?
MarXtar, I know... but I was hoping to only install the console itself. I think it's a bit silly that LANDesk forces the data analytics piece on you when you do a console install. My company may have...
View ArticleFor Loop not checking all items in a collection
The calc checks the collection and returns a ‘True’ Value on the first item in the collection if it contains the string ‘CIMS 4.0’, but doesn’t seem to check the rest of the items in the collection. My...
View ArticleRe: For Loop not checking all items in a collection
Let me format it better, so you can see my spacing. import Systemstatic def GetAttributeValue(Request): Value = 'False' for Version in Request._EndUser.UserConfigItems: if...
View ArticleIs there a document to help those in the Federal or DOD sector with Core...
Happy Friday all, Wondering if there is any documentation, help, or if someone could point me in the right direction for "Required services/permissions" on a LD Core server. I am working in the DOD...
View ArticleRe: Printer Issues after Security and Patch Updates
Not sure if this is related but we have also been seeing strange things with printers for the last week or so. Printers that have been working fine for a long time are now coming up with messages that...
View ArticleRe: Printer Issues after Security and Patch Updates
I think this may be related to our issues: Signed Malware = Expensive “Oops” for HP — Krebs on Security"Wahlin said most customers impacted by this change will merely encounter warnings from Windows if...
View ArticleERROR: This Request has changed status, and the action you selected is no...
In Incident, I added a manual action to Convert a Request then the automatic action to Create Request. When in the incident, after I select Convert to Request I get the following error. This Request...
View ArticleRe: Printer Issues after Security and Patch Updates
Thanks for the replies! We will look into these. We're not actually using Office 2013 yet - we're still on 2010 - but we can tell that a large set of Office-related updates are being pushed to the...
View ArticleYosemite and Kaspersky
We upgraded to 9.6 and everything was working fine until we upgraded our test machines to Yosemite. Problem: av would not installWhat worked:1. vulnerability scans reported to the core2. inventory...
View ArticleRe: ERROR: This Request has changed status, and the action you selected is no...
Hi Debora - Add your Add Incident as an optional action on all the statuses where your request could end up - Depending on your process design in the Generic Service Request process it could be any of...
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